Returns & Exchanges

At Cerwin-Vega, we stand behind the high-performance quality of our audio equipment and offer a 30-day return window for products in original condition. If you are not completely satisfied with your purchase, our team is dedicated to ensuring a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or log into your account portal to provide your order number and the reason for your return.

• 2.
  Receive Authorization

  Once approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.

• 3.
  Pack Securely

  Place the product in its original packaging including all manuals, cables, and accessories to ensure full credit and prevent damage during transit.

• 4.
  Ship and Refund

  Drop off your package at the designated carrier; once our technicians inspect the unit, your refund will be processed to your original payment method within 5-7 business days.